Websites
Can your websites be hosted anywhere?
Our sites must be hosted with Photoidentities. At $99/year our hosting is the best value for money for quality hosting in the business.
How many pages can I add to my website?
The number of pages you are able to create is unlimited.
What is the difference between the original version of the pro site and the full screen version?
The original version displays your images in a 900×600 pixel size with your choice of border around the website as well as a background texture or plain colored background. On a 1024×768 resolution monitor (the most popular setting), the images will take up most of the user’s screen, with the border around it and some of the textured background. On higher res monitors, more of the background will show, with the images centered on the screen.The full screen version does not have any borders or background because the entire image takes up the size of the user’s screen. if the user has a large monitor and resizes the browser window, the images will resize themselves proportionately to fill the screen edge to edge. Vertical images will fill the screen from top to be bottom and be horizontally centered.
Do I need special software or technical knowledge to use your templates?
Absolutely not. The editing interface is drag-and-drop, point-and-click.
Once I purchase my website, how long before I can start editing it?
Once you’ve purchased your website, we should have it set up and ready for you to start editing within 1-2 business days.
How do I go live with my website once I’m ready?
It is simply a matter of logging into your domain name registrar account and editing the DNS info. We will tell you how to do this – it’s very simple. 100% of our clients have had their websites go live within hours of contacting us to say they were ready.
What if I need a font other than the ones you provide on the template?
No problem. Just send us your desired font (in TTF format) and we will embed it into your website for you.
Do you put a credit to Photoidentities on pro sites?
Yes we do. However, if you would like the credit removed from your site, we can do that for an additional charge of $100.
My website has been up for a few days and I was wondering why, when I type my name into any search engine or type my website name into the search engine, nothing comes up. Do I have something set up wrong on my website or is there something I am not doing?
Our pro sites are search-engine ready and will get indexed by Google and the other search engines. However, it can take up to a month for this process to occur. This is normal.
Blogs
Can I transfer the posts from my existing blog over to a Photoidentities blog?
You can do that very easily!! Most other popular blogs can be transferred over to a Photoidentities (WordPress-based) blog.
How customizable is a blog?
You can change colors, fonts, logo and textures out yourself via the WordPress admin panel. You can also add unlimited pages and drop-downs.
General
If I have a problem do you have a help desk to call or are all issues handled through email?
Email or phone are both fine.
Do you offer a shopping cart feature?
We do not offer a shopping cart at this time, but our hosting supports most cart vendor products.
When does my hosting period with you start?
Your hosting period starts on the day we set up your website and send you the links – whether in test mode or live mode. You will be billed again for hosting on the first of the month, 12 months after the day your site was set up for you.
Once I start hosting my website with you, can I keep my domain name?
Of course! You can keep your existing domain name and email accounts. It will all get transferred over to our hosting in one easy step.
How do I track traffic to my website?
We recommend signing up for a free Google Analytics account. Register at www.google.com/analytics and they will give you a short code snippet. This can easily be added to your site or blog for easy tracking.
Why does my logo on my website have a border around it?
We recommend you upload your logo on a transparent background as a PNG file. This will preserve the transparency and make the logo appear to float on the page instead of being surrounded by a white box.
